Refund & Cancellation Policy

Last updated: [16th Aug, 2026]  ·  This policy covers both our marketing services and our digital products.

This policy explains when refunds and cancellations are and are not available for purchases from Datametrik (“Datametrik”, “we”, “us”), operating datametrik.com.

We sell two different things and they work differently, so please read the section that applies to you. This policy forms part of our Terms of Service.

Section 1 — Digital ProductsEbooks, guides and other instantly downloadable files.

All sales of digital products are final.

Because our digital products are delivered instantly and cannot be returned, deleted from your device or “unread” once downloaded, we do not offer refunds, exchanges or cancellations once a purchase is complete — except in the specific circumstances listed below, where the fault is ours.

1.1 Why we work this way

A digital file cannot be given back. Once it has been delivered, you have everything you paid for, and there is no way for us to recover it. Our products are also priced deliberately low, and operating a returns process would add cost that would ultimately be reflected in the price for everyone.

Instead, we try to remove the risk before you buy. Every product page includes a full description of what is inside, sample content from the product itself, and a detailed FAQ. Please read these carefully before purchasing. If anything is unclear, email us at info@datametrik.com before you pay and we will answer honestly — including telling you if we think the product is not right for you.

1.2 When we will refund you

We will issue a full refund, or resolve the problem another way if you prefer, in the following circumstances:

Your statutory rights are unaffected. Nothing in this policy limits your rights under Indian consumer protection law. If a product is defective, or is materially not as described on the product page, you remain entitled to a remedy regardless of the general no-refund position above.

1.3 When we will not refund

To be clear and fair to everyone, refunds are not available where:

• you changed your mind after purchase;
• you bought the product by mistake, or bought the wrong one, having had access to the description before paying;
• you had already read, downloaded or used the product and simply did not find it as useful as you hoped;
• you did not achieve a particular outcome — such as passing an interview or receiving a job offer — after using an educational product (see clause 1.4);
• you no longer need it, or your circumstances changed;
• you are unable to open the file because of a problem with your own device or software, and a working file was delivered;
• the request is made in bad faith, or the licence terms in our Terms of Service have been breached — for example by sharing or redistributing the file.

1.4 Educational products and outcomes

Our educational products do not guarantee any career outcome. Interview preparation and training material is sold as educational content only. Not receiving a job offer, an interview or a promotion is not grounds for a refund, because the outcome depends on many factors personal to you and entirely outside our control.

1.5 How to request a refund

1. Email us at info@datametrik.com within [7] days of your purchase.
2. Use the subject line “Refund request — [order or payment ID]”.
3. Include your order or payment reference, the email address used at checkout, and a clear description of the problem (a screenshot helps).
4. We will acknowledge within 48 hours and tell you our decision, with reasons, as quickly as we can.

1.6 How refunds are paid

Approved refunds are processed to the original payment method only. We cannot refund to a different card, account or UPI ID.

The final leg is controlled by your bank or payment provider, not by us. If more than 10 business days have passed since we confirmed the refund was initiated, contact us with your payment reference and we will follow it up with our payment partner.

1.7 Order cancellation

Digital product orders cannot be cancelled once payment is complete, because delivery is immediate. If a payment fails or is left incomplete, no order is created and no charge should be applied — if you see a charge for a failed transaction, contact us and we will investigate.

1.8 Before you raise a chargeback

If something has gone wrong, please contact us first. We answer every email and we would much rather fix a genuine problem quickly than have you go through a bank dispute, which takes weeks for both of us. Raising a chargeback without contacting us may result in access to the product being revoked.

Section 2 — Marketing & Advertising ServicesPPC, programmatic, analytics and related client engagements.

2.1 Services are governed by your agreement

Refunds and cancellations for services are governed primarily by the proposal, statement of work or service agreement signed for that engagement (“Service Agreement”). Where a Service Agreement sets out different terms, those terms apply. The clauses below apply where a Service Agreement is silent.

2.2 Cancelling an ongoing engagement

Either party may terminate an ongoing (retainer or monthly) engagement by giving [30] days’ written notice to the other. During the notice period:

• we continue to deliver the agreed services;
• fees for the notice period remain payable;
• we hand over access, reporting and relevant materials in an orderly way.

2.3 What is and is not refundable

2.4 Performance is not a ground for refund

We do not offer performance-based refunds. As set out in our Terms of Service, we provide services with reasonable skill and care, but advertising results depend on factors outside our control. Not achieving a particular cost per acquisition, return on ad spend, ranking or revenue figure is not, by itself, grounds for a refund of fees for work properly performed.

If you are unhappy with the quality of our work, tell us. We would far rather understand the problem and put it right than lose a client. Raise it with us and we will work with you on a resolution in good faith.

2.5 Invoices and late payment

Invoices are payable within the period stated on the invoice, or as set out in your Service Agreement. We may suspend services where invoices remain unpaid beyond [15] days of the due date. Suspension does not relieve you of the obligation to pay outstanding fees.

Section 3 — Common Terms

3.1 Grievance redressal(WIP, pls bear with us)

If you are not satisfied with how a refund or cancellation request has been handled, you may escalate it to our Grievance Officer, appointed under the Consumer Protection (E-Commerce) Rules, 2020.

Grievance Officer

Name: [OFFICER NAME]

Designation: [DESIGNATION]

Email: [GRIEVANCE EMAIL]

Phone: [PHONE]

Address: [FULL ADDRESS]

Complaints are acknowledged within 48 hours and we aim to resolve them within one month of receipt.

3.2 Changes to this policy

We may update this policy from time to time. The version published on this page at the time of your purchase is the version that applies to that purchase. The “last updated” date above shows when it last changed.

3.3 Contact us

[Datametrik.com]

Email: info@datametrik.com

Website: datametrik.com

See also: Terms of Service · Privacy Policy · Disclaimer